Warranty Policy

Neoflam Limited Warranty

Neoflam offers a six-month limited warranty on our cookware and kitchen products, ensuring they are free from defects in material, construction, and workmanship under normal household use. This warranty applies only to products purchased directly from Neoflam or authorized retailers.

Warranty Coverage

Duration: Six-month limited warranty from the date of purchase.
Eligibility: Warranty applies to products used under normal household conditions and following all use and care instructions.

Warranty Process
If your product requires service under this warranty, please contact support@neoflam.us with your proof of purchase, details of the issue, and any relevant photos or videos. Upon review and approval of your claim, Neoflam will decide whether to repair the product or replace it with a comparable item.

Terms and Conditions

Product Care:
The warranty is valid only when products are used and cared for according to our instructions. Failure to follow these instructions may void the warranty.

Exclusions:

  • Minor imperfections and normal wear and tear.

  • Damage from misuse, abuse, or commercial use.

  • Issues from overheating, improper storage, or unauthorized modifications.

  • Cosmetic damages that do not affect product functionality.

Additional Terms:
To ensure product longevity and safety, customers must:

  • Read and follow the user manual provided with the product.

  • Avoid overheating or impact damage.

  • Use appropriate cleaning tools and methods for product maintenance.
    Failure to follow these guidelines may void the warranty.

Shipping Costs:
After six months from the purchase date, customers are responsible for all shipping costs related to warranty claims, including returning the item to Neoflam.

Repair or Replacement:
Neoflam may opt to repair defective products or provide a refurbished or reconditioned replacement of equal functionality and value.

Purchases from Other Retailers:
Products purchased from other retailers must be returned to the original place of purchase for returns or exchanges.

Important Information

Original Purchaser:
The warranty is limited to the original purchaser with valid proof of purchase.

Non-Transferable:
This warranty is not transferable and is only valid within the United States.

For questions or to verify authorized sellers, please contact us at support@neoflam.us. Neoflam reserves the right to update these terms without prior notice.